Refund policy

We have a 14-day return policy: you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or for return questions, contact us at customerservice@sacredstonesanctuary.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order when it arrives and contact us right away if an item is defective, damaged, or if you received the wrong item. We’ll make it right — typically with a replacement or a full refund, at no cost to you.

Bundles and sets
Bundles and sets are returnable under the same 14-day policy. A bundle must be returned complete, with all of its pieces, for a full refund.

Non-returnable items
Gift cards cannot be returned. Everything else we sell — including items purchased at a discounted or sale price — is covered by the 14-day return policy above, as long as it comes back in its original condition.

Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.

Refunds
We’ll notify you once we’ve received and inspected your return, and let you know whether the refund is approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Banks and card companies can take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at customerservice@sacredstonesanctuary.com.